Job Description

Position:

Information Technology Support Technician

Description:

Overview:
Serve as first line support internally and subsidiary employees globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps. Document resolution steps within IT tickets and update IT documentation where applicable. Contribute as second line support under guidance when required, supporting all hardware and software requests and problems raised.

How you will make an impact:
• Assists in the installation, implementation, and upgrades of internal systems and software.
• Maintains all IT end user equipment, hardware, software and supplies.
• Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters, and scanners.
• Provides support to online workers and vendors.

Requirements:

Experience Required:
• Hardware support of both PC and Mac, software support.
• AD administration (users, computers, and groups).
• Utilize SCCM and JAMF to image hardware.
• Administration of mobile devices. Telephony and MDM administration.
• Entry-level understanding of IT services (e.g. DNS, DHCP, SCCM, JAMF, Office365, MDM).
• Provides customer service, service desk support. Strong communication skills, both written and verbal.

Benefits:

Medical: Provided by Anthem BCBS
Dental: Provided by Guardian PPO
Vision: Provided by VSP/Guardian PPO
401K: 4% match, 100% vested from start
Voluntary Benefits: Accident Insurance, Accidental Death & Dismemberment (AD&D), Short-Term Disability, Life Insurance, Critical Illness
Employee Perks, Personal Discounts: Full access to the Calm app, great discounts through thousands of vendors (Home Depot, AT&T, Target, etc.)

Job Tags

Temporary work,

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